IT Engineer

Purpose

Provide technical support for IT systems, ensuring smooth operations, security, and minimal downtime. Responsibilities include cybersecurity, backups, system support, and IT infrastructure maintenance.

Key Responsibilities

• Cybersecurity (20%) Implement endpoint security, monitor threats, respond to incidents, and provide cybersecurity training.
• IT Support (20%) Install, configure, and troubleshoot desktops, laptops, printers, and videoconferencing systems. Ensure timely updates and user support.
• Backups & Disaster Recovery (20%) Perform regular backups, test recovery procedures, and maintain disaster recovery plans.
• System Support (10%) Provide technical support for Sage Payroll, warehouse scanning, and related systems.
• Compliance & Cost Control (10%) Ensure adherence to IT regulations, optimize costs, and maintain records.
• Customer Service (20%) Provide high-quality IT support, problem-solving, and user assistance.

Requirements

Education & Experience

• Certificate in IT (NQF 5) required, Diploma (NQF 6) preferred.
• 5 years experience in a similar role; Office 365 experience advantageous.

Skills & Competencies

• Knowledge of Microsoft OS, Endpoint Security, Backups, Microsoft 365.
• Strong problem-solving, planning, and communication skills.
• Customer-focused, proactive, and resilient.