About the job Assistant Manager
Assistant Manager
Support daily operations and deliver unforgettable guest experiences at a luxury safari lodge.
About Our Client
Our client is a prestigious luxury safari lodge known for offering world-class service in one of Africa's most breathtaking natural settings. With a reputation for excellence, they pride themselves on creating unforgettable, personalized experiences for every guest. This is a unique opportunity to work in a close-knit team where your impact is visible, valued, and rewarded.
The Role: Assistant Manager
As the Assistant Manager, you will play a key role in supporting day-to-day lodge operations and ensuring seamless coordination between teams. You'll act as a vital front-of-house presence, support the owners, and uphold the highest standards of guest service, hospitality, and operational efficiency.
Key Responsibilities
-
Assist with daily lodge operations and support owners in managing logistics
-
Welcome guests, manage check-ins/check-outs, and deliver attentive evening hosting
-
Coordinate guest activities with departments, including guiding, kitchen, and housekeeping
-
Lead front-of-house functions and serve asa stand-in manager in the absence of the owners
-
Conduct room inspections to ensure readiness and luxury standards
-
Facilitate team communication and help run weekly staff meetings
-
Support reservations and booking processes (Panstrat knowledge is a plus)
-
Take on admin tasks like bar stock tracking and guest feedback collation
About You
-
Prior experience in luxury safari lodges or high-end hospitality is essential
-
Confident, professional host with strong interpersonal skills
-
Excellent communicator fluent in English (additional languages a bonus)
-
Highly organized, collaborative, and solutions-oriented
-
Calm under pressure, adaptable, and eager to contribute wherever needed
-
Tech-savvy and able to pick up new systems quickly