Job Openings Booking Coordinator

About the job Booking Coordinator

    • Booking Coordinator

      Join a high-performing healthcare staffing team in a dynamic, fast-paced environment
      Office-based Gardens, Cape Town | Full-time | R25,000 per month

      About Our Client
      Our client is a nurse-led healthcare staffing agency with Tier 1 contracts across Northern Ireland. They are known for delivering reliable, high-quality staffing solutions to both Trusts and private sector clients. With a supportive leadership team and a collaborative culture, this is an environment where your efforts make a direct impact and career progression is genuinely achievable.

      The Role: Booking Coordinator
      As a Booking Coordinator, you'll be part of a dedicated team of six, responsible for coordinating shifts, managing staff availability, and ensuring clients receive timely and professional service. This is a busy, rewarding role that requires clear communication, strong organisational skills, and the ability to stay calm under pressure while delivering results.

      Key Responsibilities

      • Minimum 1-2 years experience in booking, scheduling, rota management, or recruitment roles
      • Coordinate and book nursing and healthcare assistant shifts across multiple Trusts and private clients
      • Match staff to open shifts based on compliance, skill set, and preferences using Logezy
      • Maintain accurate shift records, confirmations, and cancellations
      • Work collaboratively with fellow Booking Coordinators, contributing to daily handovers and team goals
      • Build and maintain strong communication with candidates and clients via calls, WhatsApp, and email
      • Liaise with compliance to ensure only cleared staff are booked, supporting audits and payroll reporting
      • Manage short-notice cancellations, following escalation and 24-hour cancellation processes
      • Track performance metrics using Monday.com and proactively identify booking gaps

      About You

      • 1-2 years relevant experience in bookings, scheduling, rota management, or recruitment
      • Confident communicator with excellent attention to detail
      • Calm, professional, and resilient when handling high-pressure or last-minute changes
      • Proficient in digital platforms such as Excel, WhatsApp, Monday.com, and ideally Logezy or similar
      • Team-focused, collaborative, and proactive in problem-solving
      • (Desirable) Experience in healthcare staffing, including knowledge of HSC Trusts or private hospitals
      • (Desirable) Familiarity with IR35 checks, NMC registration validation, and compliance processes