Technical Sales Representative

Technical Sales Representative (Internal Technical Sales and Branch Administrator)
Join a global engineering leader in vacuum and pump technology and grow your technical sales career.
Pinetown, Durban · 8am to 5pm · Market-related salary (DOE) plus provident fund and performance-based bonus

About Our Client
Our client is a global leader in vacuum and pump technology, providing high-quality technical solutions across industries including food, beverage, automotive, chemical, pharmaceutical and plastics. They are known for strong technical expertise, innovation and a solutions-focused approach. With a collaborative culture and continuous improvement mindset, the business offers solid training, long-term growth and the chance to become a trusted technical partner to industrial customers.

The Role: Technical Sales Representative (Internal Technical Sales and Branch Administrator)
This internal, office-based role supports the Durban branch through technical internal sales and daily administrative coordination. You will manage customer enquiries, prepare quotations, process orders, control stock and provide essential back-office support to the sales team and branch manager. The role exists to ensure smooth branch operations, timely customer service and accurate technical and administrative execution.

Key Responsibilities

• Provide back-office support for all internal and external sales activities.

• Assist customers nationally with technical enquiries via email, phone and in person.

• Prepare accurate quotations for pumps, spares, repairs, field services and systems.

• Read and understand pump graphs, bills of materials and technical drawings (training provided).

• Match competitor pump specifications and offer equivalent technical solutions.

• Manage the full sales process from enquiry to delivery and payment.

• Follow up proactively on quotations, orders and back orders.

• Process proforma invoices and support smooth order implementation.

• Support the branch manager and external sales team when required.

• Order local buy-out products and assist with deliveries and collections.

• Maintain SharePoint documentation and lean boards daily.

• Contribute to business development through value-added selling and upselling.

• Generate leads and identify new opportunities with existing and prospective customers.

• Support creditor administration by retrieving supplier quotes and processing purchase orders.

• Assist debtor management through payment follow-ups and sending invoices and statements.

• Control and reconcile petty cash and prepare sales reports when requested.

• Manage documentation and assist walk-in customers.

• Prepare spares and pumps for collection or delivery.

• Oversee Durban branch stock control, including ordering, stock counts and warehouse coordination.

• Source parts for non-core and supplier items.

• Prepare marketing material and assist with office consumables and customer events.

• Uphold health and safety standards and support continuous improvement initiatives.

• Assist in achieving branch KPIs and perform any reasonable duties requested by management.

About You

• 2+ years of experience in internal technical sales, branch support, or a similar technical admin role.

• Experience working with technical products, ideally pumps or mechanical/industrial equipment.

• Ability to read technical drawings, bills of materials and pump graphs (or willingness to learn).

• Strong customer service orientation with the ability to handle technical enquiries confidently.

• Proficient in preparing quotations, processing orders and coordinating sales administration.

• Highly organised, detail-focused and able to manage multiple tasks simultaneously.

• Strong follow-up skills, proactive mindset and commitment to delivering accurate work.

• Comfortable working with stock control processes, supplier coordination and warehouse workflow.

• Computer-literate with experience using internal systems, documentation platforms or ERP tools.

• A team player with a continuous improvement mindset and willingness to support branch operations end-to-end.