Taxi Dispatcher

Job Title: Remote Taxi Dispatcher

Job Summary:

We are seeking a solid Taxi Dispatcher to coordinate and dispatch taxis to customers efficiently. This role requires strong communication, problem-solving, and multitasking skills to ensure timely service and customer satisfaction. The dispatcher serves as the link between customers, drivers, and management, ensuring smooth operations and addressing any issues that arise.

Key Responsibilities:

• Receive and process customer requests for taxi services via phone, app, or radio.
• Dispatch taxis efficiently based on customer location, driver availability, and demand.
• Monitor and track taxi movements using GPS and dispatching software.
• Communicate with drivers to provide route guidance and address service issues.
• Handle customer inquiries, complaints, and special requests professionally.
• Maintain accurate records of dispatched rides, fares, and driver assignments.
• Coordinate with management on operational issues and driver performance.
• Ensure compliance with company policies and local transportation regulations.
• Collaborate with other dispatchers to manage peak-hour demand effectively.
• Report accidents, delays, or service disruptions to the appropriate personnel.

Qualifications & Requirements:

• Upper Intermediate to Advanced English Level.
• Previous experience in dispatching, transportation, or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with dispatch software and GPS tracking systems.
• Excellent problem-solving skills and attention to detail.
• Ability to remain calm and professional under pressure.
• Flexibility to work various shifts, including nights, weekends, and holidays.

Preferred Qualifications:

• Experience in the taxi, rideshare, or logistics industry.
• Knowledge of local geography and roadways.
• Basic computer proficiency and data entry skills.

Compensation & Benefits:

• 100% remote work.
• Compensation in USD.
• Full-time position with 40 hours per week.
• Great work environment with potential for growth.