Billing Customer Service Representative

Job Title: Billing Customer Service Representative

Job Summary:
We are seeking a detail-oriented and customer-focused Billing Customer Service Representative with experience in property management and working knowledge of the Foleo app. This role plays a critical part in ensuring timely and accurate billing while delivering top-tier customer service to internal teams and stakeholders.

Key Responsibilities:

• Handle billing-related inquiries and provide accurate information via phone and/or email.
• Perform administrative tasks such as data entry, documentation, and updating customer records.
• Resolve customer concerns and escalate more complex issues to the appropriate department when necessary.
• Ensure high levels of customer satisfaction through professional, courteous, and empathetic communication.
• Stay informed about company products, services, policies, and procedures to provide accurate support.
• Review, verify, and process invoices, payments, and account adjustments.
• Investigate and resolve discrepancies or disputes in a timely and professional manner.
• Utilize the Foleo app to manage billing workflows, documentation, and communication.
• Collaborate with internal teams to resolve customer issues efficiently.
• Assist customers with account information, statements, and billing support.
• Maintain accurate and organized records of all customer interactions in internal systems.
• Identify process improvement opportunities and contribute to workflow enhancements.
• Meet or exceed key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.

Qualifications & Requirements:

• Advanced English Level.
• Excellent communication and interpersonal skills.
• Experience in a billing or customer service role and/or within property management.
• Proficient in using the Foleo app (or similar property management/billing platforms) preferred but not mandatory.
• Good understanding of common property management billing practices (e.g., rent, late fees, maintenance charges).
• High attention to detail and organizational skills.
• Ability to multitask in a fast-paced, deadline-driven environment.
• Proficient in Microsoft Office Suite (Excel, Word).
• Phone Etiquette and Customer Experience skills.
• Ability to work independently and remotely.
• Must have a Windows computer (Windows 10 or newer) that is less than 4 years old.
• Two monitors and a high-speed fiber network or Starlink internet.

Compensation & Benefits:

• 100% remote work.
• Compensation in USD.
• Full-time position with 40 hours per week.
• Opportunity to help elderly individuals and contribute to their well-being.
• Great work environment with potential for growth.