Remote Administrative & Customer Service Assistant

Job Summary:
We are seeking a reliable, organized, and professional Administrative & Customer Service Assistant to support two growing businesses: an established landscaping company and a new trampoline services business. This role requires excellent communication skills, attention to detail, and the ability to multitask effectively across different business needs while serving as the first point of contact for high-end customers and helping keep daily operations running smoothly. The ideal candidate can quickly adapt to the unique needs of both businesses, enjoys providing excellent customer service, and confidently represents the company in every interaction. A proactive mindset, strong organizational skills, and a positive attitude are essential for success in this role.

Key Responsibilities:

• Customer Service Trampoline Business: Answer inquiries via phone and email, explain services, provide pricing, and help convert leads into customers.
• Customer Service & VA Support Landscaping Business: Respond to customer questions, schedule appointments, and provide general virtual assistance.
• Collections & Follow-ups: Assist with basic collections tasks and customer reminders (training provided).
• Research & Outreach: Identify potential contacts, assist in preparing bids, and plan targeted outreach to grow both businesses.
• General Administrative Support: Help manage emails, update records, and support day-to-day communication needs across both companies.
• Update customer and job records in QuickBooks and Jobber.
• Prepare and send basic reports to management.
• Assist with drafting emails and simple marketing content.
• Perform general administrative and data-related tasks as needed.
• Perform other tasks related to the position.

Qualifications & Requirements:

• Proficient level of English (written and spoken).
• Strong phone and interpersonal communication skills in English (verbally and written) with the ability to effectively engage with cross-functional teams, internal leaders, and providers.
• Positive attitude and a professional approach to problem-solving, with strong attention to detail and the ability to learn quickly.
• Reliable, responsible, and able to work independently.
• Excellent Email etiquette.
• Familiarity of the following tools: Email platforms, Excel, QuickBooks, Jobber (or willingness to learn).
• Prior experience in roles such as administrative assistant, data entry, secretary, personal assistance, operations support, or other relevant positions.
• Excellent organizational and follow-up abilities.
• Proficiency in Microsoft Office (Word, Excel) and Google Workspace (Docs, Sheets).
• Experience with Asana or other task management tools is a plus.
• Sound judgment and the capacity to comprehend and execute instructions promptly with minimal supervision.
• Must have a Windows computer (Windows 10 or newer) that is less than 4 years old.
• Two monitors and a high-speed fiber network or Starlink internet.

Compensation & Benefits:

• 100% remote work.
• Compensation in USD.
• Full-time position with 40 hours weekly.
• Great work environment with potential for growth.