Customer Service Agents - Coordinators

Job Summary:
This is a remote position where you will work from home, providing exceptional customer service to our clients in the healthcare field. You will interact with patients or plan members, make outbound calls, book appointments, enroll people in health plans, and handle various customer service and administrative tasks.

Key Responsibilities:

• Handle customer inquiries and provide accurate information via phone calls (inbound, outbound) and email.
• Make outbound calls to schedule appointments and follow up with patients.
• Enroll members in health plans and assist with plan details.
• Perform administrative tasks related to customer service.
• Maintain accurate and detailed records of customer interactions.
• Provide exceptional service to ensure customer satisfaction.

Qualifications & Requirements:

• Advanced English Level required.
• Advanced level in one of the following languages: Spanish, Russian, Chinese/Cantonese, Haitian Creole.
• Availability to work 9:00 AM to 5:00 PM EST (United States).
• Excellent communication and interpersonal skills.
• Previous experience in customer service is a plus.
• Must have a Windows computer (Windows 10 or newer) that is less than 4 years old.
• Two monitors and a high-speed fiber network or Starlink internet.
• Healthcare Experience is a plus.

Compensation & Benefits:

• 100% remote work.
• Compensation in USD.
• Full-time position with 40 hours per week.
• Opportunity to help elderly individuals and contribute to their well-being.
• Great work environment with potential for growth.