Payroll Specialist

About This Opportunity

The Headhunter LTD in Albania, a daughter company of The Headhunter Karriera LLC USA, is recruiting on behalf of its client – a newly established Business Process Outsourcing (BPO) organization experiencing significant growth. Our client delivers end-to-end business solutions to a global portfolio of companies and is seeking a detail-oriented Payroll Specialist to join their people operations team.

Role Overview

As a Payroll Specialist, you will own end-to-end payroll processing for a dynamic BPO workforce, ensuring employees are paid accurately and on time every cycle. You will serve as a trusted resource for payroll-related inquiries and partner closely with HR and Finance to maintain compliance and data integrity across multiple client accounts and jurisdictions.

Key Responsibilities

• Process full-cycle payroll for salaried and hourly employees in compliance with Albanian Labour Law and applicable regulations
• Verify and reconcile timekeeping data, deductions, bonuses, commissions, shift differentials, and other BPO-specific pay components
• Maintain and update employee payroll records in HRIS/payroll systems with a high degree of accuracy
• Ensure compliance with Albanian tax legislation, social security contributions (ISSH), health insurance obligations, and mandatory reporting to tax authorities
• Prepare payroll reports, journal entries, and reconciliations for Finance and Accounting teams
• Respond to employee inquiries regarding pay slips, personal income tax (tatimi mbi të ardhurat), and deductions in a timely manner
• Identify and resolve payroll discrepancies, partnering with HR and operations managers as needed
• Support year-end processes including annual tax declarations and reconciliations
• Assist in the continuous improvement of payroll processes and system enhancements in a fast-paced BPO environment

Qualifications & Requirements

Education & Experience

• 2–5 years of hands-on payroll processing experience, preferably within a BPO, shared services, or high-volume environment
• University Degree in Accounting, Finance, Human Resources, or a related field
• Payroll certification is an asset

Technical Skills

• Proficiency with local payroll platforms and familiarity with Albanian payroll software (e.g., Financa 5 or similar)
• Strong working knowledge of Microsoft Excel (pivot tables, VLOOKUP, data reconciliation)
• Familiarity with payroll tax regulations in Albania, including obligations toward the General Tax Directorate (DPT) and the Social Insurance Institute (ISSH)

Soft Skills

• Exceptional attention to detail and numerical accuracy
• Strong organizational skills with the ability to manage tight deadlines in a high-volume setting
• Discretion in handling confidential employee and compensation data
• Clear and professional communication skills — written and verbal (Albanian required; English a strong asset)
• Proactive problem-solving mindset and a continuous improvement orientation
• Competitive salary and comprehensive benefits package
• Professional development support and training opportunities
• Collaborative and inclusive team culture within a growing BPO environment
• Opportunities for career advancement within a large-scale operations structure

How to Apply

This position is recruited exclusively by The Headhunter LTD Albania on behalf of our client. Submit your CV while applying online directly to the link. We thank all applicants; only those selected for an interview will be contacted.