CUSTOMER SUPPORT MANAGER

Good Job! Good Life!

HeadHunter Group is an innovative HR company with operations in the USA, Albania, Kosovo, Montenegro, North Macedonia, Bosnia and Herzegovina, Greece, Serbia, and Cyprus. We offer a fresh approach to the HR industry, with a core focus on our candidates and clients.

On behalf of our globally operating client, we are announcing an open position for:

                                                   CUSTOMER SUPPORT MANAGER (m/f)

                                                               Location: Podgorica

If you are a leader who knows how to inspire a team, efficiently solve problems, and build long-term trust with clients, this is the right opportunity for you.

Job Description

• Lead and develop the team: Mentor our customer support agents, providing them with guidance, feedback, and the tools necessary for success.
• Improve processes: Create and implement strategies to enhance the efficiency and quality of our support.
• Analyze results: Track key performance indicators (KPIs) to drive continuous improvement.
• Collaboration: Work closely with other departments (Sales, Marketing, Product Development) to ensure the customer's voice is always heard.

Required Qualifications

• A minimum of 3 years of experience in a similar position.
• Excellent leadership and communication skills.
• The ability to solve problems quickly and effectively.
• Proactivity, results-orientation, and the ability to work under pressure.
• Proficiency in German and English, both written and spoken.

Working Conditions

• Excellent working conditions in a stable environment.
• An opportunity for professional development and advancement through continuous training and mentorship.
• A friendly and supportive work environment that values teamwork.
• Work on interesting projects within a dynamic and fast-growing industry.

All interested candidates can send their CV to e-mail: cv@theheadhunter.com