Recruitment Specialist

About This Opportunity

The Headhunter LTD in Albania, a daughter company of The Headhunter Karriera LLC USA, is recruiting on behalf of its client – a newly established Business Process Outsourcing (BPO) organization experiencing significant growth. Our client delivers end-to-end business solutions to a global portfolio of companies and is seeking a driven Recruitment Specialist to strengthen their talent acquisition function.

Role Overview

As a Recruitment Specialist, you will be the driving force behind attracting and securing top talent for a high-volume BPO operation in Albania. You will manage full-cycle recruitment across a variety of roles, build strong relationships with hiring managers across multiple business lines, and deliver an outstanding candidate experience from first contact through to offer acceptance — in full compliance with Albanian Labour Law.

Key Responsibilities

• Lead full-cycle recruitment for mid-level and specialist roles across BPO departments (sourcing, screening, interviewing, offer management)
• Partner with hiring managers to develop job profiles, define ideal candidate criteria, and align on recruitment strategy for high-volume BPO positions
• Source candidates proactively through Albanian and regional job boards (e.g., Gjirafa Jobs, LinkedIn), networking, referrals, and talent databases
• Screen resumes and conduct structured phone and video interviews to assess qualifications and cultural fit
• Coordinate interview panels, collect feedback, and facilitate debrief sessions with hiring teams
• Manage candidate pipelines and maintain accurate recruitment records in the ATS
• Draft and post compelling job advertisements in Albanian and/or English across relevant platforms
• Ensure all recruitment practices are compliant with Albanian Labour Law (Kodi i Punës) and anti-discrimination legislation
• Deliver an exceptional candidate experience with clear, timely, and professional communication at every stage
• Track and report on recruitment metrics (time-to-fill, source effectiveness, offer acceptance rates)
• Contribute to employer branding initiatives and support diversity and inclusion hiring goals
• Stay current with the Albanian labour market and BPO talent acquisition best practices

Qualifications & Requirements

Education & Experience

• 2–5 years of end-to-end recruitment experience, ideally within a BPO, shared services, or high-volume recruitment environment in Albania
• University Degree in Human Resources, Business, Psychology, or a related field
• HR certification or progress toward one is an asset

Technical Skills

• Experience with Applicant Tracking Systems (ATS) or HRIS platforms
• Proficiency in LinkedIn Recruiter and local Albanian job boards
• Solid understanding of Albanian Labour Law (Kodi i Punës), employment contracts, and equitable hiring practices

Soft Skills

• Strong interpersonal skills with the ability to build trust with candidates and hiring managers across multiple business lines
• Excellent written and verbal communication in Albanian; professional English is a strong asset
• Highly organized with the ability to manage multiple open requisitions simultaneously in a fast-paced BPO setting
• Consultative, solutions-oriented mindset with a bias for action
• Data-driven approach to recruitment decisions and continuous improvement
• Competitive salary and comprehensive benefits package
• Professional development support and training opportunities
• Collaborative and inclusive team culture within a growing BPO environment
• Opportunities to grow within a scaling talent acquisition function

How to Apply

This position is recruited exclusively by The Headhunter LTD Albania on behalf of our client. Submit your CV while applying online directly to the link. We thank all applicants; only those selected for an interview will be contacted.