About the job NOC Network Engineer
Job Good! Life Good!
The HeadHunter Group is an innovative Staffing and Recruiting Company with HQ in US, Dover, Delaware, operating in Canada, Albania, Kosovo, Montenegro, North Macedonia, Bosnia & Herzegovina, Serbia, Cyprus, Greece, and Bulgaria. We offer the newest mentality in the staffing industry, with our core focus on Candidates and Clients.
NOC Network Engineer
Who we are
We are a continuously growing organization: our success is based on the quality of our human capital and our ability to generate innovation. Those who choose to join the VEM team are placed on a personalized development path aimed at enhancing their skills, with the opportunity to achieve professional fulfillment within a collaborative, challenging, and technologically excellent environment.
Your Team
Within the Managed Services Area, which handles consulting, monitoring, and technical support activities for our clients ICT infrastructures, you will join the Next Generation Customer Care Team. In particular, you will be responsible for:
- Managing the ITSM system (myvem)
- Supporting clients with incident management and request fulfillment activities across various technological areas including networking, security, cloud and collaboration
- Maintaining relationships with various stakeholders throughout the lifecycle of service requests
- Periodic monitoring of managed infrastructures and conducting service reviews with client contacts
What We Expect from You
- Knowledge of Italian and English
- Work experience in networking topics at a system integrator or in the IT department of a structured company
- Knowledge of medium/high complexity networking/data center infrastructures
Teamworking
- Strong interpersonal and communication skills
- Problem-solving skills and ability to handle unexpected issues
- Preferred qualifications: Cisco CCNA/CCNP certification or equivalent
What We Offer
- Training:
- Technical: courses on our key vendors
- On-the-job: shadowing experienced colleagues
- Work Environment:
- Young
- Innovative
- Close-knit
- Collaborative
Employment terms and salary will be commensurate with the candidate's skills and potential.