Customer Care Level 1 Representative with French

Good Job! Good Life!

The HeadHunter Group is an innovative Staffing and Recruiting Company with HQ in US, Dover, Delaware, operating in Canada, Albania, Kosovo, Montenegro, North Macedonia, Bosnia & Herzegovina, Bulgaria, Serbia, Cyprus, Greece. We offer the newest mentality in Staffing industry and our core business are Candidates and Clients.

Job Overview:

Our client,  a proptech company founded in the Swiss alpine pastures 10 years ago, is seeking a detail-oriented and customer-focused individual to join our team as a Customer Care Level 1 Representative. The ideal candidate will provide administrative support, manage customer inquiries, and ensure smooth operational workflows while maintaining excellent communication with clients and internal teams.

Key Responsibilities:

• Perform general administrative support tasks to assist various departments (Zoho CRM, Zoho Desk, Jira, Intercom).
• Manage and process vendor and client invoices accurately and on time (Zoho Billing, Zoho Books).
• Maintain and update CRM records (e.g., Zoho CRM, Zoho Desk, Zoho Billing, Zoho Books, Zoho Affaire, Zoho Devis, Intercom, Jira) and client databases.
• Handle data entry across internal systems (e.g., Console, Zoho Forms), ensuring accuracy and consistency.
• Provide bilingual customer support via phone, email, and chat, resolving inquiries professionally and efficiently.
• Respond to customer requests, troubleshoot issues, and escalate complex cases when necessary (Jira).
• Coordinate internal communications, schedule meetings (e.g., Zoho Meeting/Booking), onboarding session, webinars and manage calendars.
• Prepare reports, internal documents, and client-facing materials as needed.Organize and maintain digital and paper filing systems.
• Collaborate with team members across departments to support ongoing operations.

Qualifications & Skills:

• Previous experience in customer service, administrative support, or a related field.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills in French/English.
• Proficiency in CRM software (Zoho CRM, Zoho Desk, Intercom, Jira) and Microsoft Office Suite.
• Familiarity with additional tools such as Zoho Billing, Zoho Books, Zoho Forms, and Zoho Booking is a plus.
• Ability to multitask and adapt to a fast-paced environment.
• Strong problem-solving skills with attention to detail.

Note: Please note that only shortlisted candidates will be invited for an interview.

Our client offers equal opportunity for everyone, and no person shall be discriminated against on the grounds of age, gender, sexual orientation, disability, nationality, ethnic background, race, skin color, religion or ideology, political persuasion, social background or marital status.