Help Desk

Role Responsibilities

• respond to requests for technical assistance in person, via phone, chat or email
• diagnose and resolve technical hardware and software issues
• research questions using available information resources
• advise user on appropriate action
• follow standard help desk procedures
• follow up with customers and users to ensure complete resolution of issues
• redirect problems to correct resource
• track and route problems and requests and document resolutions
• resolve technical problems with Local Area Networks and Wide Area networks
• prepare activity reports
• inform management of recurring problems
• stay current with system information, changes and updates
• train computer users as necessary
• clean up computers
• Direct unresolved issues to the next level of support personnel

Apply now e.mucaj@theheadhunter.com