Consumer Experience Associate

                                        Consumer Experience Associate (1 contracted vacancy)

Purpose of the job:

1. Closely collaborate on Consumer programs design initiatives with CEX team to ensure delivery of program KPIs for Acquisition and Retention strategy.
2. Support the development of the of Acquisition & Retention by collecting insights from different sources/tools available and Ensure Implementation of streams and mechanics through effective action plans to impact all stages of Consumer Journey, increase awareness, acquire new consumers, prevent abandonment, and increase loyalty as per required guidelines and in compliance with current legislation and Company policies.
3. Execute operational activities in compliance with applicable laws, marketing code, EA guidelines and Company procedures.
4. Evaluating program and project performance to offer actionable insights and recommend follow-up steps. 
5. Closely collaborate with Commercial Operation and Marketing to achieve business goals and perform lean and high-quality execution.
6. Assist in improving the consumer experience across all channels by identifying consumer pain points and take proactive steps to maintain positive experience.
7. Providing support for system updates and changes to ensure smooth business operations.
8. Be part of cross-functional teams to scope, define and deliver commercial programs, projects, and initiatives to improve NPS and consumer experience.
9. Translate consumer insights into actions to improve the experience in all consumer journey phases by addressing specific gaps and opportunities.

Requirements:

• Bachelor's degree (preferably in Business, Economics, or Marketing);
• Preferably: 3+ year of experience in Consumer-Related Roles; (FMCG, Advertising Agency,
• Marketing Department, Consumer Insights)
• Fluent in English and Albanian language
• Strong communication, presentation skills
• Proficient user of Microsoft Office 365;
• Basic knowledge of Power bi and CRM will be considered an advantage.

You also have:

• Willingness to learn and explore new things in a high-paced business environment.
• Excellent time management skills, you are well organised and capable of meeting deadlines and adapt quickly.
• Demonstrate consumer centricity mindset and consumer data-driven decision-making.
• Strong analytical and problem-solving skills to identify issues and find creative solutions to improve the consumer experience.
• Level 1: Full accountabilities with strong supervision.