Customer Representative - German Speaking

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The HeadHunter Group is an innovative Staffing and Recruiting Company with HQ in US, Dover, Delaware, operating in Canada, Albania, Kosovo, Montenegro, North Macedonia, Bosnia & Herzegovina, Serbia, Cyprus, Greece, and Bulgaria. We offer the newest mentality in Staffing industry and our core business are Candidates and Clients.

For our client, The Trenkwalder Group, one of the leading staffing providers in Central and Eastern Europe, operating in 16 European countries with over 30 years of experience, we are looking for German Speaking Customer Representatives in Prishtina, Kosova.

Job Description: We are looking for several dedicated and customer-oriented collection specialists who speak German at a B2 - C1 level and have good English skills. Are you passionate about creating a positive and solution-oriented customer experience and shaping the collections process through fair and transparent communication? Then you are at the right place because in this position, you will be responsible for processing open receivables and actively contribute to developing individual solutions that meet both the needs of the debtors and the goals of our customers.

About the tasks to be done in the job (position is Collection Advisor/Customer Representative):

• Processing and monitoring of open receivables in the collections process
• Communicating with debtors to reach fair and sustainable payment agreements
• Analyzing the financial situation of debtors and developing individual solutions
• Documenting and managing receivable cases in a modern system
• Close collaboration with the team to optimize the collections process
• Supporting the resolution of inquiries and issues in receivables management
• Ensuring high customer satisfaction and maintaining respectful communication throughout the process

About the profile we are looking for:

• B2 - C1 German language skills and good English skills (at least B2 level)
• Experience in customer service or call center is a must
• Customer-oriented mindset and excellent communication skills
• Ability to solve problems quickly and work independently
• Team player, flexible, and dynamic work style
• Basic knowledge of Microsoft Office software and computers
• Very good written and verbal communication skills

About what we offer:

• A dynamic and supportive work environment with opportunities for professional development
• A competitive salary and an attractive benefits package
• Fixed working hours with off on weekends
• Modern office infrastructure and a pleasant work environment

Any questions? We are happy to assist you personally with any concerns regarding your career with us. Simply apply, and we will get back to you as soon as possible!

The salary and conditions are as follows:

Monthly net salary of 1000,00 Euros.

Welcome Bonus: 500,00 Euros

Monthly net bonus up to 200,00 Euros (based on monthly performance).

Monthly net meal and fair allowance of a total of 107,00 Euros (each 30,00 Euros and 77,00 Euros).

Referral Bonus.

The working days and hours are:

Monday to Friday and between 9am to 7pm (8.5 hours each day, there will be shifts).


Our client is committed to create a diverse & inclusive environment and they actively look for candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability, or age.

Please note that only shortlisted candidates will be invited for an interview.