Technical Advisor (Engineer)

Job Good! Life Good!

The HeadHunter Group is an innovative Staffing and Recruiting Company with HQ in the US, Dover, Delaware, operating in Canada, Mexico, Albania, Kosovo, Montenegro, Macedonia, Bosnia & Herzegovina, Serbia, Cyprus, Greece, and Bulgaria. We offer the newest mentality in the Staffing industry and our core business are Candidates and Clients.

Our client is one of the largest manufacturers of sanitary and installation fittings in Central and Eastern Europe and owes its strong position on the market, above all because it cares for the excellent quality of products.

Job duties & responsibilities:

As a Technical Adviser, you will play a pivotal role in ensuring the technical excellence and support of our products and services. Your main responsibilities will include:

• Client Advisory: Providing expert technical advice to clients to enhance their understanding and utilization of our products.
• Technical Documentation: Ensuring comprehensive and accurate technical documentation related to our products, including technical approvals, declarations of conformity, performance data, translations, instructions, and technical manuals.
• Training Preparation and Delivery: Developing training materials and conducting technical and commercial training sessions for our partners, aligning training plans with the sales department's needs.
• Documentation Management: Creating and maintaining a robust database of technical documents within the company.
• Regulatory Liaison: Maintaining connections with local authorities to secure necessary approvals and certifications for our activities.
• Product Knowledge: Continuously acquiring and deepening knowledge about our products and systems, as well as staying updated on relevant legislation and industry standards.
• Technical Support: Traveling to client sites to provide on-the-ground technical support and assistance.
• Spare Parts Management: Identifying and managing the need for spare parts and consumables for equipment maintenance and offering technical support in repairing equipment
• Documentation and Reporting: Preparing necessary documentation and detailed reports to support technical operations.
• Cross-Department Collaboration: Working closely with Sales, Logistics, Acquisitions, and Administration departments to ensure seamless operations and customer satisfaction.
• Department Development: Continuously improving the technical department in alignment with the company's strategic goals.

Required professional experience, education and skills:

• Preferable higher education in the technical field completed (installations, civil/industrial constructions, energy);
• Medium technical studies are necessary;
• Minimum 3 years experience in the specialized technical field;
• Minimum 2 years experience in a similar or related position;
• Experience in the area of service in sanitary and installations, focusing on gas boilers and installations and heating with heat pumps; 
• Ability to extract diagnostic data to determine the root cause of reported defects;
• Orientation towards services and towards the customer when evaluating situations and dealing with customer interventions;
• Logical thinking, self-motivated, self-disciplined, self-organized;
• Interest in new products and technologies in the field of installations and sanitary;
• Knowledge of operating computer systems, especially Excel; 
• Medium B1 Level English;
• Driving licence B category

Our client is an equal-opportunity employer with a culture that promotes diversity, equity, and inclusion in the workforce. All qualified applicants will be invited for an introduction and interview.