Operation Specialist

Good Job! Good Life!

The HeadHunter Group is an innovative HR Company operating in the USA, Albania, Kosovo, Montenegro, North Macedonia, Bosnia & Herzegovina, Greece, Serbia, and Cyprus. We offer the newest mentality in the HR industry and our core businesses are Candidates and Clients,

On behalf of our Client, we are looking for:

                                                            Operation Specialist

                                                                     Podgorica

Responsibilities:

· Manage shipments end-to-end from booking at origins to delivery for ocean, air and domestic shipments.

· Communicate all expectations to carriers paying extra attention to special requirements, assuring the carrier can meet all requirements.

· Receive and process various documents for accuracy, which requires operational knowledge of customers, carriers, and procedures.

· Enter various operational/customer data in software systems, work to identify missing or potential operational or service concern, and communicate with appropriate groups as necessary to resolve.

· Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; forward complex or escalated customer needs as appropriate.

· Track orders and shipments and assist with tracing as needed.

· Assist with running and summarizing operational reports and details; present information to co-workers or supervisors are needed.

· Interface with, ocean shipping, truck and related carriers to understand requirements.

· Assist with preparing information required for quotes or address potential services; may provide more standard to complex quotes.

· Develop working relationships with internal and external customers, assist with account management such as maintaining customer profiles, details and service needs.

· Create and process invoices, review for operational accuracy, and work with customers on questions and payment.

· Perform other duties as assigned.

· Report directly to the head & managers of company

· Manage, train and hire additional members for the Operations Team

Experience:

· 2-5 years of international freight forwarding experience with ocean/ land/ air products or capability and focus on knowledge.

· Must have high proficiency Operating System.

· Understanding and following policies and procedures.

· Tracking and tracing basic shipments or product.

· Understanding of providers, carriers and services in related supply chain environments.

· Communicating potential concerns or delays.

· Operating in a fast pace and changing environment.

· Operating in both a team and individual contributor environment.

· Communicating with co-workers to provide and receive direction.

· Preparing basic reports, queries, and operational information.

· Must be able to read, write, and speak English fluently.

If you are interested, feel free to contact us, by sending your CV at: cv@theheadhunter.com or by using the option KONKURIŠITE NA OGLAS.