Service Desk Support Engineer

Job Good! Life Good!
The HeadHunter Group is an innovative Staffing and Recruiting Company operating in Albania, Kosovo, Montenegro, Macedonia, Bosnia & Herzegovina, Serbia, Cyprus, Greece and USA. We offer the newest mentality in Staffing industry and our core business are Candidates and Clients.

For our Client, we are looking for:

Service Desk Support Engineer

A Service Desk Support Engineer delivers effective technical / functional product support and proactively monitors the performance and health of our networks, servers, applications and services.

Duties and Responsibilities

• Proactive monitoring of all production networks, servers, applications and services.
• First line support to all incidents and outages.
• Respond to customer queries.
• Log, categorize, prioritize, track and route incidents to secure successful resolution.
• Resolve standard queries by following diagrams and written instructions.
• Take ownership of support cases until resolution.
• Participate in and support the release process for existing and new applications.
• Generate new and update existing knowledge base articles and work instructions.
• Work on a rotating shift basis.
• Any other ad-hoc duties that may be required.

Job requirements

• At least two years of experience of working in a supporting organization.
• Proven record of experience working with Service Desk, Call Center or any other ticketing systems.
• Experience working in a shifts pattern environment
• Good log analysis skills.
• Good database administration skills (SQL).
• Good network troubleshooting skills.
• Good troubleshooting skills using emulators, Linux command line, Browser developer tools.
• Practical experience supporting and troubleshooting web services (SOAP, REST and other protocols).
• Ability to work autonomously and within a team to support the end user efficiently using ITIL Best Practice.
• Ability to work on multiple tasks simultaneously and prioritize.
• Ability to communicate fluently in English verbally and in writing is essential.

Preferred Qualifications:

• Proficiency with Atlassian Tech Stack (mainly JIRA and Confluence).
• Gaming industry experience.

Benefits

• Challenging projects
• Outstanding working environment
• International work experience
• Training and learning opportunities
• Competitive salary
• Fitness activities
• Private Health Insurance

Offer / Salary: Competitive

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Are you interested in a new challenge in an innovative company? Have you answered well our questions related this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever! The interested candidates are invited to send their application documents (a Cover Letter and a CV in English) at: rabota@theheadhunter.com if you have any technical questions related the application, please, contact directly Mrs. Julijana Minovska on mobile no. +389 71 370 151 (Monday - Friday).

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