Job Openings Consumer Program Associate

About the job Consumer Program Associate

       

Job Good! Life Good!

The HeadHunter Group is an innovative Staffing and Recruiting Company with HQ in US, Dover, Delaware, operating in Canada, Albania, Kosovo, Montenegro, North Macedonia, Bosnia & Herzegovina, Serbia, Cyprus, Greece, and Bulgaria. We offer the newest mentality in the staffing industry, with our core focus on Candidates and Clients.

                                                      

                                                            Consumer Program Associate


Purpose of the Job

  • Contribute in the design and analytics of Acquisition and Retention Programs to ensure delivery of programs KPIs.

Principal Accountabilities

  • Support the development of the of Acquisition & Retention by collecting insights from different sources/tools available and Ensure Implementation of streams and mechanics through effective action plans to impact all stages of Consumer Journey, increase awareness, acquire new consumers, prevent abandonment, and increase loyalty as per required guidelines and in compliance with current legislation and Company policies.
  • Execute operational activities in compliance with applicable laws, marketing code, EA guidelines and Company procedures.
  • Evaluating program and project performance to offer actionable insights and recommend follow-up steps. Closely collaborate with Commercial Operation and Marketing to achieve business goals and perform lean and high-quality execution.
  • Assist in improving the consumer experience across all channels by identifying consumer pain points and take proactive steps to maintain positive experience.
  • Providing support for system updates and changes to ensure smooth business operations.
  • Be part of cross-functional teams to scope, define and deliver commercial programs, projects, and initiatives to improve NPS and consumer experience.
  • Translate consumer insights into actions to improve the experience in all consumer journey phases by addressing specific gaps and opportunities.

Skills and Competencies

  • Preferably: 1+ year of experience in Consumer-Related Roles; (FMCG, Advertising Agency, Marketing Department, Consumer Insights)
  • Digital knowledge,communication skills, Fluent in English and Albanian language
  • Proficient user of Microsoft Office 365;
  • Basic knowledge of Power bi and CRM will be considered an advantage.



Please apply directly in the link!


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