Senior IT Support Officer – Albania

The Headhunter LTD Albania, daughter company of The Headhunter Group, has been entrusted by a worldwide leading real estate development company, renowned for its large-scale developments, to find a driven and experienced Senior IT Support Officer.

Senior IT Support Officer – Albania
INFORMATION TECHNOLOGY | SENIOR IT SUPPORT OFFICER

Job Summary
The Senior IT Support Officer is responsible for delivering efficient and reliable IT support services across the organization, ensuring the smooth operation of all IT systems within a real estate development and construction environment.

The role supports both office-based teams and project sites, providing technical support, maintaining infrastructure stability, and ensuring minimal disruption to business operations across multiple locations.

Key Responsibilities

IT Support & Operations

• Provide end-user support for hardware, software, and network-related issues across head office and project sites.
• Diagnose, troubleshoot, and resolve technical issues in a timely and accurate manner.
• Install, configure, and maintain desktop systems, laptops, printers, and mobile devices.
• Support site offices (construction projects) with IT setup and connectivity.

Systems & Infrastructure

• Assist in managing and maintaining network infrastructure, connectivity, and firewalls.
• Support server installations, configurations, and troubleshooting.
• Ensure proper functioning of ERP systems (SAP preferred) and business applications.
• Monitor and maintain system performance and availability.

Helpdesk & SLA Management

• Manage and update tickets using the IT Service Desk system, ensuring compliance with SLAs.
• Respond proactively to support requests and minimize downtime.
• Maintain proper documentation of issues, resolutions, and system configurations.

Backup, Security & Compliance

• Perform regular system backups and recovery procedures.
• Ensure adherence to IT security policies, antivirus systems, and data protection protocols.
• Assist in implementing disaster recovery and business continuity plans.

Project & Site IT Support

• Coordinate IT setup for new project sites, sales centers, and offices.
• Ensure stable internet connectivity and communication systems across remote locations.
• Provide on-site support for construction teams and project staff.

Continuous Improvement

• Identify opportunities to improve IT service delivery and operational efficiency.
• Stay updated on emerging technologies and tools relevant to the business.
• Support implementation of digital solutions across real estate operations.

HSE & Compliance

• Support IT-related HSE initiatives, especially for site environments.
• Ensure compliance with company policies and local regulations.

Job Knowledge & Skills

• Strong knowledge of IT support systems and helpdesk tools, hardware and software troubleshooting and configuration, and network infrastructure and connectivity.
• Experience with ERP systems (SAP preferred).
• Understanding of multi-site IT environments (office + construction sites).
• Excellent problem-solving and communication skills.
• Ability to manage priorities and meet SLA requirements.

Job Experience

• Minimum 6–8 years of IT support experience, with at least 4–5 years in a similar role.
• Experience in real estate, construction, or multi-site operations is highly preferred.
• Experience in Albania or the Western Balkans is an advantage.

Competencies

• Technical Troubleshooting & Problem Solving
• Service Delivery & SLA Management
• Agility & Responsiveness
• Resilience in High-Demand Environments
• Attention to Quality & Detail
• Stakeholder Support & Communication
• Systems & Infrastructure Awareness
• Digital & AI Awareness

Education

• Bachelor's Degree in Information Technology, Computer Science, or related field.
• Professional certifications (e.g., Cisco, Microsoft) are a plus.

How to Apply

Our client is an Equal Opportunity Employer and welcomes applications from all qualified individuals regardless of gender, nationality, age, religion, or background.

If you meet the requirements and are ready to take on this exciting opportunity, please apply directly here.