Billing Officer

Job Description

Collections (Billing) Activities Implementation

· Following the assigned Core Task, ensures that all daily, weekly, monthly, and all time-based Collection activities are executed properly, consistently, accurately, and within schedule as defined in the Collections Policy and all related Collections Manuals and Memos

Adherence to Standard Operations Protocols

· Follows the defined Standard Operations Protocols in handling individual work schedules and task assignments as it impacts the overall efficiency and process turn-around-time of the team

· Contributes individually to maintaining a stable Operations Service Supply Chain by immediately raising operational concerns and work-related red flags which may impact the team or another functional group within the Operations department

Records and Documents Upkeep

· Ensure on-time and accurate reporting, documentation, filling and storage, and submission of all relevant reports as defined in the Collections Policy and related Collections Manuals/Memos. This includes maintaining accurate and real-time records of Accounts Receivables and Payment Report files.

Kaizen Special Projects

May be assigned to work with the Collections Supervisor and/or CCD Manager to review relevant Collections policies, manuals, and Standard Operations Guide to influence operational efficiency and improve bottom-line achievement of Collections KPIs