Reservationist

Salary: Market Related

Location: Pretoria

Industry: Hospitality

Reference Number: CWR.K.R.09102025

COMPANY DESCRIPTION:

Our client, an upmarket hotel and conference center in Pretoria is looking for a Reservationist to join their team as soon as possible.

JOB DESCRIPTION:

The Reservationist is responsible for handling all guest inquiries, booking reservations, and ensuring a seamless reservation process to enhance guest satisfaction and maximize occupancy and revenue, while satisfying the guests expectations.

MAIN DUTIES & RESPONSIBILITIES:

• Ensure you are fully aware of all tariffs, facilities, current activities and specials within the hotel Receive and process incoming reservation requests by phone, email, online booking platforms, or in person.
• Confirm and update existing reservations, ensuring accurate guest information (e.g., names, contact details, arrival/departure dates, special requests).
• Update traces with special occasions and special dietaries and requirements
• Ensure all dinner and lunch reservations are on Dine Plan.
• Ensure all spa reservations are noted correctly on Spalon
• Monitor daily reservations and availability, ensuring maximum occupancy without overbooking. Ensure all traces are updated on PMS System to coordinate with the front office and housekeeping to align room inventory and guest expectations.
• Ensure all picnic menus are on the PMS system 8hrs prior to guests arrival and that the menu has been shared with chef.
• Provide courteous and efficient service to prospective and returning guests.
• Answer questions about room types, rates, amenities, packages, promotions, and hotel services.
• Handle special requests (e.g., early check-in, late check-out, accessible rooms, group)

Customer Service Management

• Customer Service
• Provide courteous and efficient service to prospective and returning guests.
• Answer questions about room types, rates, amenities, packages, promotions, and hotel services.
• Handle special requests (e.g., early check-in, late check-out, accessible rooms, group reservations)
• Resolve reservation issues or discrepancies promptly and professionally.
• Maintain an up-to-date knowledge of hotel services, promotions, and local attractions to assist guests effectively.

EDUCATIONAL REQUIREMENTS:

• Grade 12
• Bachelors degree or other tertiary qualification in hospitality management or a related field

EXPERIENCE AND SKILLS REQUIRED:

• At least 12 years of experience in reservations, front desk, or customer service within the hospitality industry preferred.
• Hospitality Knowledge: In-depth understanding of hotel/lodge operations and service workflows across multiple departments.
• Familiarity with 4-star or luxury hospitality standards and what is required to deliver an exceptional guest experience.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• High level of attention to detail.
• Ability to remain calm and courteous under pressure.
• Multilingual abilities are a plus.

POPIA

By Submitting your CV, you confirm that:

1. We may retain your personal information in our database for future matching.
2. We may contact you when suitable opportunities arise.
3. The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.