Training Manager

Salary: Market related

Location: Kameeldrift, Pretoria

Job type: Permanent

Industry: Hospitality

Reference Number: RDT.K.TM.03072024

COMPANY DESCRIPTION:

Our client, an upmarket Hotel and Conference Center in Pretoria, has a vacancy for a Training Manager to join their team as soon as possible.

JOB DESCRIPTION:

Responsible for identifying and assessing training needs within the company that are relevant to hospitality industry by developing training plans and methodologies which will be best suited for the organisation, with specific regard to:

• Producing competent employees in their core areas of operation
• Improving of service standards
• Maximising customer service

MAIN DUTIES & RESPONSIBILITIES:

• Identify and assess the training needs of the organization through job analysis (KPIs), career paths and consultation with the hotel department managers
• Develop individualized and group training programs that address specific business needs
• Develop training manuals that target tangible results
• Implement effective and purposeful training methods
• Effectively manage the training budget
• Evaluate organizational performance to ensure that training is meeting business needs and improving performance
• Assess employees skills, performance and productivity to identify areas of improvement
• Drive brand values and philosophy through all training and development activities
• Effectively communicate with team members, and management
• Create a curriculum to facilitate strategic training based on the organizations goals
• Select and manage resources, including working with both internal employees and training vendors to develop and deliver training
• Manage the technologies and technical personnel required to develop, manage and deliver training
• Keep abreast of training trends, developments and best practices
• Responsible for the submission of the Annual Training Plan and Workplace Skills Plan to CATHSETA
• Monitor changes in the organisation and be quick to act upon new training opportunities
• Provide feedback and reports back to management on the performance of employees post training

EDUCATIONAL REQUIREMENTS:

• Grade 12
• Bachelors Degree in Human Resources, Hospitality Management or a related field (essential)
• Qualified Trainer, Assessor and Assurance

EXPERIENCE AND SKILLS REQUIRED:

• A minimum of 3 - 5 years experience in training and development management
• Highly computer literate with proficiency in MS Office and related business and communication tools
• Appropriate administrative experience
• Excellent written, verbal and interpersonal communication skills
• Superb track record in developing and executing successful training programs

POPIA

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