About the job Operations Manager: Food and Beverage
Salary: Market related
Location: Kameeldrift, Pretoria
Job type: Permanent
Industry: Hospitality
Reference Number: RDT.K.OM.23072024
COMPANY DESCRIPTION:
Our client, an upmarket Hotel and Conference Center in Pretoria, has a vacancy for an Operations Manager: Food and Beverage to join their team as soon as possible.
JOB DESCRIPTION:
Consistently, through directive leadership and a disciplined approach, achieve the successful operation of the Food and Beverage team in all areas of service, including dinner, breakfast and functions, through training, development and product innovation. Achieve full accountability for the financial and service performance of the Food and Beverage Department. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations.
MAIN DUTIES & RESPONSIBILITIES:
Development
- Consistent and disciplined approach to the development of all Food and Beverage team members including, a strong focus and accountability toward training, regular performance appraisals, department meetings and increased product knowledge.
Consistent Delivery of Service
- Through management of team members across all Food and Beverage service areas, with a primary focus on exceptional and consistent delivery of products and service levels.
Systems and Procedures
- Implement and monitor systems and procedures within the Food and Beverage team in all service areas, identifying and applying a disciplined approach to providing training when opportunities present or are required.
Customer Loyalty
- Ensure training and implementation of early guest recognition, anticipatory service and a consistent service standard is offered to our guests by all Food and Beverage team members.
Accountability, Initiative and Flexibility
- Display accountability for the Food and Beverage Department, always leading by example and having a flexible approach based on the demands of the Food a Beverage Department.
Operations
- Remain responsible for planning, coordinating and supervising the delivery of service in all areas, including dinner, breakfast, functions and room service.
Effectiveness and Efficiency
- Critical to achieving wage efficiency is a hands-on approach to floor service.
EDUCATIONAL REQUIREMENTS:
- Grade 12
- Degree / Diploma in a related field
EXPERIENCE AND SKILLS REQUIRED:
- 3 - 5 Years proven experience in an operational or similar role within a 4- or 5-star environment
- Experience in a structured policy driven environment
- Understanding of beer, wine and spirits, plus Barista experience with a passion for great coffee
- Sound food knowledge
- Ability to display initiative, specifically with a pro-active approach to sales as well as problem solving
- Showcase commitment to quality in all service areas, including dinner, breakfast and functions with a passion for the position
- Proven experience leading and influencing operations in both restaurant and function environments.
- Train and motivate a team to achieve service excellence
- Ability to work both autonomously on the floor and in a team environment, focus on quality and be very hands on
- Exceptional time management skills and the ability to work under pressure
- Displayed and proven accountability towards both customer and employee satisfaction and experience
- Proven ability to run operations with ownership and accountability
- Ability to maintain a high level of motivation during both high and low service periods
- Drivers license and own transport (Essential)
POPIA
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