Onsite Support Technician

Salary: Market related

Location: Sandton, Johannesburg

Job type: Permanent

Industry: Information Technology

Reference Number: CWR.IS.OST.12062024

COMPANY DESCRIPTION:

Our client is a multi-vendor, value-added solutions provider with branches in Johannesburg, Durban and Cape Town offering Managed IT Services. They are looking for an Onsite Support Technician to join their branch in Sandton, Johannesburg.

JOB DESCRIPTION:

• To support ESSN Enterprise software, servers, storage and networking products to existing and potential clients.
• To support SLAs to existing and potential clients.

MAIN DUTIES & RESPONSIBILITIES:

• Provide telephone, face to face and online support to the client
• Client liaison and communication to assist and resolve the clients IT system requirements within the agreed SLAs
• Provide customer service and manage accounts to retain a long term business partnership
• You must provide high level of product knowledge to enable you to understand the companies value proposition, product range and service requirements
• Training and certification will be mandatory as prescribed by the company

EDUCATIONAL REQUIREMENTS:

• Grade 12
• A+; N+ - MCP or MCSE or IT Diploma

EXPERIENCE AND SKILLS REQUIRED:

• 5 Years working experience in a similar environment
• Ability to be able to learn and update your IT knowledge
• The ability to communicate effectively at the clients.
• Maintain a corporate image
• Attention to detail
• Ability to understand the clients needs urgently to achieve optimum service

POPIA

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1. We may retain your personal information in our database for future matching.
2. We may contact you when suitable opportunities arise.
3. The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.