Social Media & Client Service Specialist

Salary: Market related

Location: Centurion

Job type: Permanent

Industry: Beauty

Reference Number: LDW.FD.SMCSS.17092025

COMPANY DESCRIPTION:

Our client is a highly reputable and reliable beauty product supplier and salon in South Africa. They are looking for a dynamic and outgoing Social Media & Client Service Specialist to join their team as soon as possible.

JOB DESCRIPTION:

In this role, you'll be the voice and creative spark behind our clients Facebook and Instagram presence. You'll create engaging content, grow our online community, respond to client inquiries, and help position their brand as a leader in the beauty and aesthetics industry.

MAIN DUTIES & RESPONSIBILITIES:

Social Media Management:

• Manage our Facebook and Instagram accounts daily.
• Plan, design, and post high-quality, engaging content (images, reels, stories, and captions).
• Ensure posts align with our brands voice, style, and marketing goals.

Client Engagement:

• Monitor and respond promptly to comments, messages, and reviews.
• Provide professional, friendly, and solution-driven client service online.
• Build relationships with followers to grow trust and loyalty.

Content & Growth:

• Develop creative campaigns to grow followers and increase engagement.
• Collaborate with the team on marketing ideas, promotions, and product launches.
• Track performance (reach, engagement, conversions) and adjust strategies accordingly.

Community Building:

• Foster an online community aligned with our brand values.
• Actively engage with relevant industry pages, hashtags, and groups to grow reach.

EDUCATIONAL REQUIREMENTS:

• Grade 12

EXPERIENCE AND SKILLS REQUIRED:

• Proven experience in social media management (preferably Facebook & Instagram)
• Strong copywriting and content creation skills (graphics/video editing a plus)
• Excellent client communication skills (written & verbal)
• Creative thinker with an eye for design, trends, and detail
• Organised, reliable, and able to work independently under deadlines

POPIA

By Submitting your CV, you confirm that:

1. We may retain your personal information in our database for future matching.
2. We may contact you when suitable opportunities arise.
3. The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.