Community Care Program Manager

Job Title: Community Care Program Manager

Location: Park Ridge, IL — On-site with field travel
Pay: $55,000 – $72,000 per year, based on experience
Type: Permanent | Full-Time

Job Summary:

The Community Care Program Manager oversees the coordination and delivery of community-based care services for a caseload of clients receiving home care and supportive services under Illinois community care programs. This role sits between direct care and senior operations leadership — managing care coordinators, ensuring compliance with program requirements, and serving as the quality and accountability point for a defined service region. The position is well suited for someone with a clinical or care coordination background who is ready to step into a supervisory management role.

Key Responsibilities:

• Oversee a team of care coordinators and field staff delivering community care program services to assigned clients
• Ensure compliance with Illinois Department on Aging, Medicaid waiver, and CCP program requirements
• Conduct client assessments, care plan reviews, and home visits as required by program standards
• Monitor service delivery quality and address gaps, complaints, or compliance issues in a timely manner
• Manage caseload assignments and scheduling to ensure adequate coverage and continuity of care
• Maintain accurate documentation and reporting in compliance with state and agency requirements
• Serve as a point of escalation for care coordinators, clients, and family members with complex needs

Must-Haves / Requirements:

• 2+ years of experience in home care, community care coordination, or a related social services or healthcare role
• Familiarity with Illinois community care programs, Medicaid waiver services, or aging services
• Prior supervisory or lead experience overseeing direct care or coordination staff
• Strong organizational and documentation skills with experience in care management platforms
• Valid driver’s license and ability to conduct field visits as needed

Preferred Qualifications:

• Bachelor’s degree in social work, healthcare administration, nursing, or a related field
• Direct experience within the Illinois Community Care Program administered by the Department on Aging
• Bilingual in English and Spanish

Screening Questions:

1. Do you have experience working with Illinois community care programs, Medicaid waiver services, or the Department on Aging?
2. Have you supervised or managed a team of care coordinators or direct care staff? How many people did you oversee and how did you manage quality and accountability?
3. Are you comfortable conducting home visits and field travel as a regular part of your role?