Collector & CMO Staff (Seluma)

About the Challenge

Are you detail-oriented with a strong background in collections and a flair for managing customer relationships? Do you have a knack for strategic planning and optimizing customer interactions? If you have a proven track record in collections and thrive in ensuring efficient and effective management of customer accounts, you might be the perfect fit for us!

As a Collector and CMO Staff, you will be responsible for managing collections activities and supporting the Chief Marketing Officer (CMO) in various administrative and strategic tasks.

Requirements:

• Possess a Bachelor's degree in Business Administration, Finance, Marketing, or a related field from a reputable university.
• Demonstrate a minimum of 2 years of hands-on experience in collections or customer account management, showcasing a proven track record of successful debt recovery and customer relationship management.
• Present a strong portfolio that highlights experience in managing collections processes and contributing to marketing and administrative tasks.
• Exhibit expert knowledge of collection procedures, customer service best practices, and familiarity with relevant laws, regulations, and industry standards.
• Showcase strong analytical and problem-solving skills, demonstrating the ability to effectively manage and resolve account issues while maintaining positive customer relations.

Responsibilities:

• Oversee and manage collections activities, including contacting customers, negotiating payment plans, and ensuring timely resolution of outstanding accounts.
• Assist the CMO in developing and implementing marketing strategies, conducting market research, and managing marketing campaigns.
• Collaborate with the marketing team to support various administrative tasks and contribute to the development of marketing materials and initiatives.
• Ensure compliance with collection regulations and company policies while maintaining a high level of customer service.
• Leverage expertise in collections and marketing tools to enhance overall efficiency and effectiveness in managing customer accounts and supporting marketing efforts.
• Exhibit a positive attitude, result-oriented mindset, and strong communication skills.
• Foster a collaborative environment, demonstrating effective teamwork and the ability to lead and support team members in achieving organizational goals.

Our selection procedure in a nutshell:

If you want to become a part of our highly motivated and vibrant team, please click on the 'Apply for Position' button to send us your application! We are looking forward to hearing from you!