Service Head (Baturaja)

About the Challenge

Are you a dynamic leader with a passion for automotive service excellence? Do you excel in optimizing operations and ensuring customer satisfaction? If you have a knack for managing service teams and thrive in delivering top-notch service experiences, you might be the perfect fit for us!

As a Service Head (4 Wheels), you will be responsible for overseeing all aspects of our service department operations, ensuring efficiency, quality, and high levels of customer satisfaction.

Requirements:

• Possess a Bachelor's degree in Engineering, Automotive Technology, or a related field from a reputable university.
• Demonstrate a minimum of 2 years of experience in automotive service management, showcasing a proven track record of leadership and operational excellence.
• Exhibit in-depth knowledge of automotive service processes, tools, and equipment, as well as familiarity with industry standards and regulations.
• Showcase strong problem-solving skills and the ability to develop and implement effective service strategies to enhance performance and customer satisfaction.
• Have excellent communication, leadership, and team management skills, with a focus on continuous improvement and efficiency.

Responsibilities:

• Oversee and manage daily operations of the service department, ensuring optimal workflow, productivity, and quality standards.
• Develop and implement service strategies and processes to enhance efficiency, profitability, and customer satisfaction.
• Lead, supervise, and coach service teams, fostering a culture of continuous improvement and professional growth. Ensure adherence to safety protocols and quality standards.
• Monitor service performance metrics, analyze data, and identify areas for improvement. Proactively address any service-related issues or concerns.
• Collaborate with other departments to ensure seamless operations, customer communication, and effective resolution of service complaints.

Our selection procedure in a nutshell

If you want to become a part of our highly motivated and vibrant team, please click on the 'Apply for Position' button to send us your application! We are looking forward to hearing from you!