Service Manager

About the Challenge
Are you a results-driven leader with a passion for after-sales service in the automotive industry? Do you excel in managing teams and ensuring customer satisfaction while optimizing service operations? If you have a proven track record in service management and thrive in delivering high-quality customer service, you might be the perfect fit for us!

As a Service Manager, you will be responsible for overseeing all aspects of the service department, ensuring top-tier performance in customer satisfaction, operational efficiency, and team leadership.

Requirements:

• Bachelor's degree in Automotive Engineering, Business Management, or related field.
• Minimum 5 years of experience in automotive service management with a focus on customer service and operational efficiency.
• Strong leadership skills in managing and developing high-performance teams.
• Expert knowledge in after-sales operations, warranty handling, and automotive repairs.
• Excellent communication, problem-solving, decision-making skills, and proficiency in service management tools.

Responsibilities:

• Oversee service operations, ensuring quality, customer satisfaction, and profitability.
• Lead and coach the service team to foster continuous improvement and excellent customer care.
• Ensure efficient, high-quality vehicle servicing with adherence to safety standards.
• Optimize service processes to reduce downtime and enhance the customer experience.
• Collaborate with sales, parts, and warranty departments for seamless operations.

Our selection procedure in a nutshell:

If you want to become a part of our highly motivated and vibrant team, please click on the 'Apply for Position' button to send us your application! We are looking forward to hearing from you!