Transformation Specialist

Transformation Delivery & PMO

- Drive execution of AI and digital initiatives across multiple workstreams

- Manage workplans, timelines, dependencies, risks, and issue resolution

- Support governance routines, including working sessions and senior reviews

Cross-Functional Execution

- Work closely with business, technology, data, and vendor teams to deliver outcomes

- Support solution rollout, testing, and performance tracking across channels (e.g. telesales, app, chatbot, retail)

Stakeholder Coordination

- Act as the day-to-day coordination point across internal and external stakeholders

- Prepare concise updates and materials for leadership

- Facilitate workshops and alignment discussions

Change & Adoption

- Support change management, communications, and adoption tracking

- Work on the ground with frontline teams to understand and address operational realities

Skills/Experience:

We are looking for a candidate with Ex-Consultant / Consulting Background

- 2–5 years of consulting experience from firms such as Big 4, Accenture, or similar, preferably with experience in telecommunication / tech industries.

- Strong PMO and execution skills (planning, tracking, stakeholder coordination)

- Structured analytical thinking and problem-solving ability

- Strong communication skills; able to synthesize complexity into clear messages

- Comfort with short-term contracts or project-based assignments

- Experience working in cross-functional agile teams, especially in pilot/test-and-learn environments.

- Exposure to digital, analytics, AI, or large-scale business transformation initiatives is a plus

- Strong communication skills in English and Bahasa Melayu; other local languages are advantageous