Account Manager - Enterprise Technology Services

As an Account Manager for Enterprise Technology Services, you will own and grow enterprise client accounts by driving revenue expansion, strengthening client relationships, and delivering long-term commercial value across technology solutions. You will play a key role in scaling accounts through structured planning, cross-functional collaboration, and proactive client engagement.

What You'll Do and How You'll Succeed

Revenue Growth & Account Expansion

• Own the commercial performance of assigned enterprise accounts and deliver against revenue targets
• Develop and execute structured account growth plans aligned with client needs and business objectives
• Identify and drive cross-sell and upsell opportunities across Managed Services, Cloud and Infrastructure, Data and Analytics, and IT Staff Augmentation
• Increase wallet share within existing clients through strategic engagement and solution positioning
• Build a predictable revenue pipeline and maintain accurate forecasts to support business planning

Strategic Client Relationships

• Build strong, multi-level relationships across IT, procurement, and business units within client organisations
• Lead Quarterly Business Reviews to align on performance, opportunities, and future direction
• Anticipate client needs and proactively position relevant solutions
• Establish Thakral One as a trusted strategic partner through consistent value delivery
• Act as the commercial escalation point when required to ensure client satisfaction and continuity

Cross-Functional Leadership

• Partner with Delivery Managers to ensure service excellence and successful execution
• Work closely with Talent Acquisition to anticipate and fulfil hiring demands
• Collaborate with pre-sales and solution teams to develop compelling proposals
• Align commercial strategies with operational execution to ensure delivery feasibility and success

Commercial & Contract Management

• Support contract negotiations and renewals to secure long-term engagements
• Protect margins while maintaining competitive positioning in the market
• Lead discussions on scope expansion to maximise account value
• Ensure financial performance aligns with revenue targets and commercial objectives

We'd Love to Hear From You If...

Experience

• 5 to 10+ years of experience in Account Management within IT Services, Consulting, or Managed Services
• Proven track record of managing enterprise accounts and delivering revenue growth
• Exposure to Cloud, Infrastructure, Data, Applications, or IT Staffing solutions
• Experience working with banks, telecom, or large enterprises is an advantage

Ways of Working

• Commercially driven and confident in owning and delivering revenue targets
• Skilled at navigating large organisations and engaging multiple stakeholders
• Strong in negotiation, forecasting, and structured account planning
• Proactive, growth-oriented, and focused on building long-term partnerships