NOC Engineer - Senior

As a Senior NOC Engineer, you will provide senior-level monitoring, operational support, and incident coordination for an enterprise Office Collaboration and system administration environment. You will help ensure service availability, timely incident response, and accurate operational reporting across collaboration platforms, infrastructure services, and supporting network components.

What You'll Do and How You'll Succeed

• Monitor infrastructure, collaboration services, and system alerts to detect service disruptions, performance degradation, and operational risks.

• Provide senior-level incident handling, initial diagnosis, ticket triage, escalation, and follow-through until service restoration.

• Support Office Collaboration operations involving DNS, DHCP, SMTP, OKTA, PAM, AWS Route 53, GCP DNS, Zimbra, Windows Server Update Services, and related enterprise services.

• Coordinate with system administrators, infrastructure engineers, database administrators, and third-party vendors to resolve incidents and service requests.

• Track ticket progress and ensure incidents are handled within agreed service expectations, including ticket-handling quality requirements.

• Support Install, Move, Add, and Change activities by coordinating technical inputs, validating readiness, and monitoring post-change stability.

• Prepare and maintain NOC logs, incident summaries, service reports, and operational documentation for service reviews.

• Identify recurring incidents and contribute to problem management, knowledge base improvements, and process optimisation.

• Provide guidance to other support resources during escalations, ensuring clear communication and structured incident ownership.

We'd Love to Hear From You If...

Experience

• You have senior-level experience in NOC operations, infrastructure monitoring, incident management, or enterprise IT operations.

• You have handled escalations in a production support environment with multiple technical teams and vendors.

• You have supported enterprise collaboration, infrastructure, or systems administration environments.

Technical Expertise

• You have working knowledge of monitoring tools, ticketing systems, incident management processes, and SLA-based support.

• You understand enterprise services such as DNS, DHCP, SMTP, identity and access tools, collaboration platforms, and server update services.

• You can interpret alerts, logs, service metrics, and incident trends to support timely resolution and prevention.

Ways of Working

• You communicate clearly during incidents and keep stakeholders updated with accurate, concise status information.

• You are structured, calm under pressure, and disciplined in documentation and escalation.

• You work well with cross-functional teams and take ownership until issues are properly closed.

Assignment Details

• Contract Duration: 5 years