VMWare Operations & Support Engineer

As a VMware Operations & Support Engineer, you will be responsible for the day‑to‑day administration, support, maintenance, and optimisation of enterprise virtualisation platforms. You will ensure the availability, performance, security, and compliance of VMware infrastructure, supporting mission‑critical business applications across production, DR, and UAT environments.

What You'll Do and How You'll Succeed

VMware Infrastructure Operations

• Administer and support VMware vSphere, ESXi, and vCenter environments.
• Manage VMware clusters, HA, DRS, vMotion, and Storage vMotion.
• Perform VM provisioning, decommissioning, and lifecycle management.
• Monitor and optimise platform performance and capacity.
• Conduct routine health checks and preventive maintenance.

VMware Cloud Foundation (VCF)

• Operate and support VMware Cloud Foundation environments.
• Manage SDDC‑Manager, Management Domain, and Workload Domains.
• Perform lifecycle management including patching, upgrades, and compliance remediation.
• Troubleshoot issues across compute, storage, and network layers.

Storage & Hyperconverged Infrastructure

• Support Dell VxRail and vSAN environments.
• Manage storage capacity, performance, and availability.
• Coordinate hardware maintenance and firmware upgrades.
• Work with vendors for incident resolution and hardware replacement.

Incident & Problem Management

• Provide L2/L3 support for virtualisation incidents.
• Troubleshoot ESXi hosts, vCenter, VM performance, and infrastructure issues.
• Perform root cause analysis and implement permanent fixes.
• Participate in major incident and disaster recovery activities.

Security & Compliance

• Ensure compliance with security standards and cyber hygiene requirements.
• Support vulnerability remediation and security patching.
• Maintain RBAC permissions and privileged access controls.
• Support audit requests and compliance reviews.

Automation & Monitoring

• Develop and maintain automation scripts using PowerCLI and PowerShell.
• Support monitoring platforms such as VMware Aria Operations.
• Automate operational tasks to improve efficiency.
• Create and maintain dashboards and reports.

Documentation & Governance

• Develop and maintain SOPs, runbooks, and technical documentation.
• Maintain CMDB and infrastructure documentation.
• Support change, release, and configuration management processes.

We'd Love to Hear From You If...

Experience

• You have 5+ years of VMware infrastructure operations experience.
• You have strong hands‑on experience with VMware ESXi 7.x/8.x, vCenter, vSphere HA, DRS, vMotion, and HCX Migration.
• You have experience supporting Dell VxRail or equivalent HCI platforms.
• You have worked in enterprise or financial‑services environments.
• You are familiar with ITIL‑based operational processes.

Technical Expertise

• You are proficient in VMware Cloud Foundation (VCF).
• You have experience with PowerCLI/PowerShell automation.
• You are skilled in troubleshooting site systems, VM performance, and infrastructure issues.
• You understand endpoint security, vulnerability management, and compliance.
• You have knowledge of enterprise storage and networking concepts.
• You have experience with ServiceNow and monitoring platforms.

Ways of Working

• You demonstrate strong analytical and troubleshooting skills.
• You communicate effectively and document thoroughly.
• You collaborate across teams and manage stakeholders confidently.
• You work independently, prioritise demands, and deliver high‑quality outcomes.

Preferred Qualifications

• You have experience with VMware NSX‑T/NSX, VMware Aria Operations, VMware SRM, or Dell PowerFlex.
• You hold VMware or related certifications.
• You have exposure to hybrid environments and large‑scale technology transformation.