SVP Business Transformation

Key Responsibilities

Strategic Leadership

• Define and own the enterprise Transformation Strategy & Roadmap, ensuring alignment with long-term business ambitions.
• Lead strategic planning across business units, covering operating model redesign, digital enablement, and organizational modernization.
• Serve as a strategic advisor to senior executives, providing insights and direction for transformation priorities.

Transformation Governance

• Oversee enterprise transformation governance, including portfolio management, prioritization, and cross-business alignment.
• Establish standardized transformation frameworks, delivery models, and performance metrics across the organization.

Execution of Major Transformation Programs

• Lead execution of enterprise programs such as digital lending modernization, intelligent decisioning, credit risk transformation, collections enhancement, automation, and customer experience transformation.
• Ensure delivery of measurable business outcomes, including improved efficiency, reduced turnaround time, enhanced risk performance, and customer experience uplift.

Change Leadership

• Champion organization-wide Change Management, enabling adoption of new processes, roles, and digital capabilities.
• Promote a culture of operational excellence and continuous improvement across all business units.

Stakeholder Engagement

• Partner with C-level executives, BU Heads, and cross-functional teams to align strategies, remove roadblocks, and accelerate transformation momentum.
• Represent transformation progress, insights, and business impact at executive forums and strategic committees.

Qualifications & Experience

Required

• 18+ years of experience in Business Transformation, Enterprise Consulting, Strategic Program Management, or related leadership roles.
• Proven track record leading enterprise transformation programs within banking, insurance, fintech, lending, decisioning, or credit risk domains.
• Experience as Program Director / Transformation Director / Head of Consulting / Senior Engagement Leader.
• Strong expertise in business process redesign, digital capability uplift, and data-driven or technology-enabled transformation.
• Demonstrated ability to influence and collaborate with C-level stakeholders.
• Executive-level communication and strategic problem-solving skills.

Preferred

• Experience delivering digital lending platforms, decisioning engines, risk transformation, collections modernization, or enterprise automation.
• Professional certifications such as PMP, PgMP, Lean Six Sigma, Agile, or equivalent.
• Masters or Doctoral degree in Business, Technology Management, Engineering, or a related field.