Receptionist - HCM

Working location:

• HCMC (District 1, 2, 3, 4, 5, 7, Binh Thanh, Phu Nhuan).
• Work at one service point per day, rotating between 3 to 5 service points per week.

Working time: Full-time 8h00 – 18h00, 5 days/week (Off Sunday + 1 flexible day off during the week)

Main tasks:

• Greet and assist customers in a friendly and professional manner.
• Provide information on company products and services.
• Consult with customers regarding product types, pricing, and available sales programs.
• Actively promote and upsell company services to enhance customer satisfaction and drive sales.
• Handle payment collections from customers efficiently.
• Process transactions using the point-of-sale (POS) system & maintain cash handling procedures.
• Records of sales transactions and customer interactions.
• Participate in regular and ad hoc meetings, make reports as required.
• Conduct regular checks to maintain cleanliness and address any issues promptly.
• Ensure that all company branding is displayed in accordance with company regulations and guidelines.
• Present Point of Sale Materials (POSMs) as required, ensuring they are up-to-date and aligned with marketing campaigns.
• Answer phone calls and respond to inquiries regarding services, pricing, and operational procedures.
• Manage appointment scheduling and coordinate with other departments as necessary.
• Ordering new merchandise and ensure received items are properly displayed.
• Perform other tasks assigned by the line manager.

Requirements:

• Bachelor diploma or equivalent; additional education in business or sales is a plus.
• From 6 months of experience in sales, customer service or marketing role, preferably in a retail or logistics environment.
• Knowledge and understanding of the Retail trade from a service perspective.
• Able to using computer systems and software, including POS systems.
• Ability to work independently and as part of a team.
• Fluent in English