Order Fulfillment Specialist

Position: Order Fulfillment Specialist

Location: Empress Tower, 138 – 142 Hai Bà Trưng, Dist. 1, HCMC .

Working time: Onsite Monday – Friday, flexible wfh on Saturday.

JOB SUMMARY:

The Order Fulfillment Specialist oversees and manages the complete the process, from customer orders being placed to the products being delivered to the customer. This role plays a key part in ensuring accurate and timely order execution while driving process efficiency across the supply chain.

KEY RESPONSIBILITIES:

Order Management:

• Receive, verify and process orders accurately and efficiently in SAP following regulated SOP, including sales orders, promotion campaign, NPD allocation and POSM.
• Plan and optimize truck load while ensuring order cut-off time and requested delivery date at Customers.
• Liaise with warehouse, transporters, and sales teams to ensure smooth and timely order fulfillment.
• Provide order status updates, handle customer inquiries, and manage returns and exchanges.
• Collaborate with related functions such as QA, Logistics, Sales to troubleshoot and resolve any issues that arise during the fulfillment process, such as delays or incorrect items.
• Monitor credit limits of the assigned customers in line with credit policy.
• Analyze and suggest ways to improve fulfillment processes for greater efficiency and accuracy

Reporting and documentation

• Maintain operational reports and tracking on regular basis (daily/ weekly/ monthly).
• Maintain accurate records of orders, shipments and billings and update order statuses in the system.
• Other tasks assigned by Line Manager.