Financial Operation Specialist

1. Get to know the role:

This role runs day-to-day operations (including working on continuous process improvement initiatives) to bring financial products to drivers/merchants or company passengers which include but are not limited to the following:

• Develop and improve companys marketing/communication campaigns. Have an intermediate understanding of planning for best in-app user journeys and experiences.
• Setting up and optimizing companys assets across in-app / base marketing platforms. Beyond setting up, you will also be responsible for tracking/analyzing the overall performance of companys campaign within our app.
• Working on continuous process improvement initiatives to build sustainable operation, increase efficiency and achieve cost savings.
• Support distribution of companys products by working closely with company partners and stakeholders across different functions in the organization.
• Support Ops Manager in managing the teams warehouse, including working and checking with the warehouse to always ensure adequate level of necessary products.
• Periodically provide support to Customer by answering customers inquiries.
• Other administrative and clerical tasks as directed by the Manager.

2. The Must-Have

• Bachelors Degree (preferably in Commerce or similar)
• At least 2 years of working experience in lending products/ lending operations/marketing operations field.
• Strong skills in Excel/Google Sheets, data analysis, reporting, and workflow management.
• Familiarity with key concepts: SOPs, operational risks, NPS, automation.
• Highly detail-oriented, structured, and comfortable with repetitive, process-driven tasks.
• Good team player, able to work in a fast-paced environment.
• Agile, love solving operational inefficiencies.

3. The Nice-to-Have

• Knowledge in any programming language is a big plus (SQL, Python, R...).
• Good English communication skill.