Customer Service Executive (Technical Service)

Job Summary
We are seeking a Customer Service Executive to support customer inquiries and complaints while ensuring high levels of customer satisfaction. The role focuses on providing technical support, resolving customer issues efficiently, and coordinating with internal teams to deliver timely and effective solutions.

Key Responsibilities

• Handle and resolve customer complaints promptly, ensuring closure within 7 days.

• Provide online technical support and practical solutions to customers.

• Analyze customer feedback and complaint data to identify issues related to product performance, color consistency, and packaging.

• Work closely with internal teams to process customer claims and improve customer satisfaction.

• Ensure all customer communications and documentation meet quality and response-time standards.

• Manage inventory of service tools, stationery, and equipment to support daily operations.

Requirements

• Bachelors degree or equivalent.

• At least 2 years of experience in customer service (preferred).

• Strong communication, negotiation, and customer-oriented mindset.

• Proficiency in Microsoft Office applications.

• Basic data analysis and problem-solving skills.