Customer Service Advisor

Position: Customer Service Advisor

Working hours (flexible schedule depending on Line Managers arrangement, fixed day off on Sunday):

• Monday – Friday: 8 hours/day (between 7:00 AM – 8:00 PM)
• Saturday: 4 hours/day (between 7:00 AM – 5:00 PM)

Location: 6 Thang Long Street, Ward 4, Tan Binh District, Ho Chi Minh City

1. Responsibilities:

• Accept and register bookings for company's services.
• Offer alternatives to customers and seize upselling and cross-selling opportunities of value-added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
• Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
• Enhance service experience in company by exercising professionalism and empathy when dealing with each customers varying needs and demands.
• Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
• Highlight areas for improvement with suggested solutions to improve company's procedures, technology, and service to enhance customers experience with company.
• Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers needs within reasonable limits in consultation with CS supervisors and managers.
• Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.

2. Requirements:

• College / Bachelors Degree
• 1-2 years of experience in Customer Service or Call Center
• Can communicate in English to support foreign customers

3. Benefits:

• Gross salary: 10,000,000 – 12,000,000 VND/month
• 13th month salary
• 12 annual leaves
• On-the-job training will be provided
• Sign Labor contract with Talentnet.

4. Contact point:

Send English CV to email: khangltn@talentnetgroup.com with title [CS Advisor_Full name]