Job Openings
Manager, IT Application Support
About the job Manager, IT Application Support
Leads and manage applications services under responsible areas to ensure BAU stabilization and meet expected incident SLA and system availability level defined per on/off peak time/period
Performs root cause analysis (RCA) to immediate troubleshoot issues and perform issue resolution (short term. Medium term and long term) within incident SLA along with proactive/reactive action.
Perform BAU system set up, bug fixing & small CRs with IT implementation methodology (build, test, deploy) aligned to company security and business objectives and strategy.
Lead and manage system monitoring process to ensure data quality and integrity in production is always accurate and available for key stakeholders and business processes that depend on it.
Lead and manage regular IT audit checks on recorded calls, incidents and provides feedback to team members to ensure procedures are followed and quality is improved
Lead and manage regular system patch upgrade with product owner & business stakeholders
Lead and manage IT service & support operating model and procedure in responsible area to ensure team is able to support BAU & business stakeholders smoothly especially monthend & yearend financial closing activities
Manage support workbook and control. Ensure knowledge base has been well organized and keep up-to-date.
Responsible areas for
Ordering and Supply Chain systems
Warehouse Management systems
Transport Management systems
Performs root cause analysis (RCA) to immediate troubleshoot issues and perform issue resolution (short term. Medium term and long term) within incident SLA along with proactive/reactive action.
Perform BAU system set up, bug fixing & small CRs with IT implementation methodology (build, test, deploy) aligned to company security and business objectives and strategy.
Lead and manage system monitoring process to ensure data quality and integrity in production is always accurate and available for key stakeholders and business processes that depend on it.
Lead and manage regular IT audit checks on recorded calls, incidents and provides feedback to team members to ensure procedures are followed and quality is improved
Lead and manage regular system patch upgrade with product owner & business stakeholders
Lead and manage IT service & support operating model and procedure in responsible area to ensure team is able to support BAU & business stakeholders smoothly especially monthend & yearend financial closing activities
Manage support workbook and control. Ensure knowledge base has been well organized and keep up-to-date.
Responsible areas for
Ordering and Supply Chain systems
Warehouse Management systems
Transport Management systems