Job Openings
Executive, Product Compliance
About the job Executive, Product Compliance
-Store complaint management (pull the log all product category from Service desk system to technical team urgent investigation & set action quick to store) by follow store complaint closing (SLA 24 hrs) and create summary report (weekly, monthly)
-Collaborate with commercial team to inform monthly Fresh CN & Technical charge report
-Closely co-ordinate and follow up with Technical team (WL2) in order to create Emergency Product Withdrawal (EPW) form and communicate with store
Provide KPI dashboard data to support team including Site management, QC rejection, Store complaint, Product monitoring program, Emergency Product Withdrawal (EPW)
-Collaborate with external laboratory to support Product Monitoring Program (PMP plan)
-Manage team budget and contact with external agency to reserve air ticket, hotel and rental car
-Complete other assigned tasks
-Collaborate with commercial team to inform monthly Fresh CN & Technical charge report
-Closely co-ordinate and follow up with Technical team (WL2) in order to create Emergency Product Withdrawal (EPW) form and communicate with store
Provide KPI dashboard data to support team including Site management, QC rejection, Store complaint, Product monitoring program, Emergency Product Withdrawal (EPW)
-Collaborate with external laboratory to support Product Monitoring Program (PMP plan)
-Manage team budget and contact with external agency to reserve air ticket, hotel and rental car
-Complete other assigned tasks