Area Manager, Pet Business

- Plans, develops and implements the strategic goals of Lotus’s Pet Food & Pet Us business in alignment with the organizational goals.
- Establishing procedures that promotes the efficient workflow of the Pet Us business
- Work in partnership with related parties to drive Pet Us business. Be an active link between store operations and other parties to fix problems and issues.
- Identifies Pet Us performance trends, opportunities for improvement, customer profiling by store, store benefits and competitor analysis
- Support and coach Pet Us Shop Manager and team and ensure they are capable of managing workload and deliver all KPIs
- On the job training to new hired Pet Us Shop Manager and staff
- Develops and implements staff development training and orientation. Increase staff’s efficiency by upskill, provide specialist knowledge
- Work with HR to provide for staff recruitment.
- Support new Pet Us shops set up and ensure that new Pet Us shops are opened within timeline.
- Ensure that stores are comply with regulation and audit
- Deliver great department presentation standards