Technical Support With French

If you no longer enjoy working night shifts and weekends, we have a Technical/Customer Support with French opportunity for you where the work takes place during the day.

What you will do:

• Provide accurate and optimal IT solutions via telephone, e-mails or chat;
• After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
• Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
• Follow-up the existing back-log;
• Comply with projects performance indicators;
• Communicate with other designated teams and escalate complex issues.

This job is the right for you if:

• Spoken languages: fluent French and English (B2/C1);
• Previous customer support experience is an advantage;
• Customer service abilities: client orientation, active listening and interpersonal skills;
• Ability to work in a dynamic environment and to multitask;

Benefits:

• Permanent contract
• Central building offices with an excellent view of the city, top facilities and equipment
• Competitive salary
• Performance bonus
• Expense account for holidays
• Meal tickets and gift vouchers
• Training opportunities
• Regina Maria medical package
• Extra vacation days
• Fruits on the house