VDI Device - Configuration Support Resource

Overview

The client is seeking a dedicated On-Site VDI Device/Configuration Support Resource to provide technical support in the BayCare environment. The role involves resolving ServiceNow tickets, configuring devices, and ensuring the smooth operation of Virtual Desktop Infrastructure (VDI) across various BayCare locations, including BSO, BISC, and Physician Offices. This is a 6-month, full-time, on-site position in Clearwater, FL, requiring immediate availability.

Key Responsibilities

• Provide on-site support for VDI environments and device configurations within the BayCare network.
• Manage and resolve ServiceNow tickets related to VDI and peripheral device issues.
• Troubleshoot and resolve technical issues with VDI systems and associated hardware.
• Ensure effective communication with internal teams to maintain seamless operation of VDI configurations.
• Provide prompt, on-site technical support Monday to Friday, 9:00 AM to 5:00 PM.
• Follow BayCare's IT protocols and procedures.

Qualifications

• Proven experience with VDI (Virtual Desktop Infrastructure) technologies.
• Hands-on experience managing ServiceNow tickets and resolving device configuration issues.
• Ability to work full-time, on-site at the Clearwater location.
• Familiarity with the BayCare network, possessing a BayCare NE/BayCare email.
• Must have your own laptop for work purposes.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.

Preferred Qualifications

• Previous experience supporting healthcare environments, ideally within the BayCare system.
• Familiarity with BayCare's workflows and technical infrastructure.