Portfolio Quality Assurance Lead (TCOE)

Job Description:

Must have Banking Experience.

Preferably 15 plus Years of hands on banking applications testing experience with Automation exposure.

1. Portfolio QA Leadership & Strategy

Set up, optimize, and manage the QA function within the assigned portfolio, ensuring alignment with the Bank QA Policy and TCOE framework.

Implement standardized testing methodologies, tools, processes, and templates across all portfolio projects.

Align QA strategy with portfolio-specific business goals, IT objectives, and regulatory requirements.

2. TCOE Framework Adoption & Collaboration

Lead the implementation of the TCOE framework, governance policies, and best practices within the portfolio.

Collaborate with: Central Process Governance Team to adopt the latest QA processes and ensure compliance.

Technical Lead Team to drive automation-first mindset, performance testing, and data strategy.

Transformation Office & Change Executors to ensure visibility and alignment on QA standards and implementation.

3. Domain Expertise & Vertical Specialization

Leverage deep domain knowledge to tailor QA practices to the unique needs of the portfolio (e.g., Digital Banking, Retail Banking).

Domain Experts support the Portfolio QA Lead by validating business-critical scenarios, identifying domain-specific risks, and ensuring coverage of key functionalities.

4. Quality Assurance Execution & Oversight

Ensure consistent application of QA policies, templates, and standards across all testing activities.

Collaborate with product owners, initiation leads, business stakeholders, and users to understand requirements and drive effective test planning and execution.

Monitor testing projects to ensure compliance, quality outcomes, and timely delivery.

5. Metrics, Reporting & Continuous Improvement

Maximize the use of defined QA metrics and KPIs (e.g., defect trends, coverage, cycle time) to measure effectiveness and drive accountability.

Present QA performance reports to portfolio stakeholders and Head of TCOE.

Provide actionable insights and recommendations based on test results, trends, and risk indicators.

Identify improvement opportunities and contribute to continuous enhancement of QA practices within the portfolio.

6. Capability Building & Knowledge Sharing

Promote QA maturity within the portfolio through mentoring, training, and knowledge-sharing initiatives.

Encourage adoption of innovative tools and techniques aligned with TCOE goals.

Support onboarding and upskilling of QA team members within the portfolio.

7. Risk Management & Customer Experience

Apply risk-based testing approaches to prioritize efforts based on business impact and technical complexity.

Ensure QA practices contribute to improved user experience and customer satisfaction.