Senior Manager (Pricing, Loyalty Application Delivery & Support)

Job Description:

Contribute individually as well as manage a diversified team of professionals who are responsible for Pricing & Loyalty applications support and delivery

Effectively manage the vendor responsible for change and stability, of the most critical Pricing & Loyalty application of the bank

Responsible for achieving agreed SLAs

Conduct system analysis and provide support in response to user issues

Provide technical expertise and recommendations in the assessment of issues and initiatives to support and enhance systems

Review and evaluate business requirements against existing and proposed systems, providing a recommended approach to providing a solution

Analysis of functional requirement change impact to existing systems

Co-ordinate with stakeholder in preparing solution documentation (System Requirement Specifications - SRS) describing deliverables to meet requirements

Ability to prepare & execute Technical Design Specifications & Program

Helping the development team in explaining the Pricing & Loyalty business banking concept and to verify for the correct issues resolution/functionality developed by the team

Ability to prepare Test Cases scenarios and its test data for executing test cases

Understand the Business requirements from the Bank and effectively convert & prepare the Requirement Specifications & Functional specifications

Specifications for enhancements, change request

Prepare/verify production transfer/release documentation

Perform root cause analysis (RCA) arising from production system disruption

Prepare and maintain documentation describing custom configuration and parameterisation of 3rd party provided solutions

Monitor applications to ensure adequate system resources to process at production standards

Provides technical guidance, information and instruction to other IT staff requiring broader subject knowledge

Responsible for aligning IT strategy with business strategies

Coordinate with other interdependent teams for change delivery

Required Experience & Skills:

Minimum 8 Years of Experience in – Application development, Monitoring and Implementation support

B. Tech, MCA, BSc degree in Computer Science or relevant field

Hands on experience with Microsoft Azure Cloud, Kubernetes, Microservices design, Java, Spring MVC, Python and Shell Scripts, .Net Core, DevOps, CICD Integration

Database knowledge like SQL server, MySQL, PostgreSQL, NoSQL

Familiarity with front-end languages (e.g., Asp.Net, JSP, HTML, JavaScript and CSS)

Knowledge of chatbot and IVRs.

Hands on Expertise in Pricing & Loyalty application is a plus

Knowledge on Banking Business and Pricing & Loyalty products

Very good exposure to Core Banking and Channels

Ability to interpret solution documentation and identify areas of concern and recommend approach.

Good analytical / communication / people skills.

Ability to develop large scale web/database applications

Ability to work on multiple projects with multiple deadlines

Ability to communicate clearly with business users and project manager

Ability to innovate and provide functional applications with intuitive interfaces

Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support.