System Engineer

Scope of the role:

Based in our global customer's Istanbul office and reporting to the IT System Lead, the IT Systems Engineer is responsible for the global setup, configuration, operation, and maintenance of hardware, software, and related infrastructure. 

The main responsibility is to provide 3rd level support for IT systems and offer technical support through phone, email, and remote access for centralized systems such as email, Active Directory, and virtualization.

Key responsibilities:

• Administer Exchange (O365 & On-prem) server and mail connectors (including email gateways) and an international multi-site environment
• Develop and maintain procedures and processes needed to administer an Active Directory / MS Exchange
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
• Administer, maintain, deploy, enhance server products and platforms (Physical and virtual servers and storage)
• Upgrade and configure system software that supports Gunvor business applications
• Apply OS patches and upgrades on a regular basis following change management procedures.
• Oversee the personnel responsible to create, change, and delete user accounts per request (including Active directory and SharePoint).
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server recourses, and system and application logs.
• Recommends / Establishes policies on system use and services
• Perform periodic performance reporting to support capacity planning.
• Maintain data center environmental and monitoring equipment.
• Develop and maintain documentation of infrastructure.
• Microsoft Exchange O365 & on-Prem / Intune / VMWare AirWatch / Veritas Vault /Proofpoint Messaging systems maintenance, administration and support
• Escalate problems to management, if necessary
• Collaborate with Global IT
• Ensure that systems are managed per established SLA (Service Level Agreement)
• Support for global deployment will require off-hours support across multiple time zones.

About you:

• Experience managing/deploying Microsoft Exchange, Windows servers, Active directory
• Experience architecting messaging environments (design, implementation and administration)
• Disaster Recovery experience with Exchange 2013 or later
• 5+ years administrating experience and support of other network-related products such as AD, networking and related technical infrastructure
• 3+ years experience with Microsoft Windows Servers 2012 and later, Microsoft Exchange 2013 and later
• 3+ years administrating experience and support VMWARE and VEEAM
• Experience with storage systems
• Fluent in English (spoken and written) and work in an international / multi-cultural environment
• Knowledge of Change Management and Incident Management procedure
• MCSE certificate will be highly desirable
• Excellent communication skill
• Excellent problem-solving skills required
• Must be a strong team player