Product Support Specialist

REMOTE FROM BRAZIL - CVS MUST BE SUBMITTED IN ENGLISH

GOOD SPOKEN ENGLISH IS REQUIRED

We are looking for a skilled and motivated Support Specialist to join our dynamic team. If you have a passion for technology and a talent for solving complex issues, wed love to hear from you.

The Desktop Support Specialist will provide technical support for both desktop environments and the latest SaaS products, serving a global user base. This role involves delivering advanced desktop support to end-users, including troubleshooting hardware, software, and network issues. The ideal candidate possesses strong communication skills and takes a proactive approach to problem-solving.

Responsibilities

• Respond to IT support requests and provide quality resolution within established Service Level Agreement (SLA)
• Identify customer needs and help customers use specific functionality
• Analyze and report product malfunctions (for example, by testing different scenarios and confirming what is reported by clients)
• Update our internal knowledge base with information about technical issues and useful discussions with customers
• Share enhancement requests and effective workarounds with team members
• Inform customers about new features and functionalities when appropriate
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Development, Sales and Marketing teams
• Design, maintain, and support the cloud infrastructure of the organization.
• Stay updated with the latest industry trends and technologies.

Required Requirements:

• Strong understanding of cloud technologies and infrastructure (AWS, Azure, Workato)
• Desktop support experience
• SQL Server and Oracle Knowledge
• Hardware/software installation, support and troubleshooting
• Experience with MS Office and OS365
• Ticket management experience
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.
• Experience with construction software in the project controls or scheduling space

Nice to have:

Bachelor's degree in Computer Science, Information Technology, or a related field.

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At Techifide we offer:

Competitive Compensation: We offer highly competitive compensation in US Dollars. Our payment system is both fast and reliable, ensuring you receive your payment promptly during the first days of each month.

Remote Flexibility: Enjoy the freedom of 100% remote work. You have the flexibility to work from anywhere while aligning your schedule with 6 to 8 working hours overlapping with US time zones.

Cutting-Edge Technology: Dive into the world of cutting-edge technology. At Techifide, you'll have the opportunity to craft innovative solutions to complex problems using the latest tech stack.

People-Centric Approach: Our people come first. We genuinely care about our team members and actively support them in achieving a healthy work-life balance. Your well-being is a priority for us, and we're here to assist when you need it.

Engaging Workshops and Activities: Join our vibrant community, where you can participate in both in-person and virtual workshops, engaging bonding events, and exciting prize opportunities. We believe in making work enjoyable and rewarding.